FRequently Asked Questions

WHO MAY REGISTER A COMPLAINT?

A complaint may be made by any citizen, prisoner or Sheriff’s Office member.

HOW DO I INITIATE A COMPLAINT AGAINST AN EMPLOYEE?

Complaints can be made by telephone, letter or in person. Complaints can be filed 24 hours a day with the on-duty supervisor or during regular business hours with the Office of Professional Standards. All complaints including anonymous complaints will be accepted.

IF I AM UNDER 18 YEARS OLD, DO I HAVE A RIGHT TO FILE A COMPLAINT?

Yes. However, we recommend a parent, legal guardian or responsible adult be present with you.

MUST I GIVE MY NAME TO FILE A COMPLAINT?

No. However, an anonymous complaint can be very difficult to investigate. During the course of the investigation, additional information may be required from you, to ensure a successful conclusion.

WILL THE EMPLOYEE KNOW THAT I HAVE MADE A COMPLAINT?

Yes. The employee will be advised of the allegations made against him or her. If known, the identity of the complainant will also be made  available to the employee.

WHO IS RESPONSIBLE FOR INVESTIGATING THE COMPLAINT?

Depending upon the nature of the allegation, the complaint can either be investigated by a Sheriff’s Office supervisor or directly by the Office of Professional Standards.

WHAT WILL HAPPEN TO THE EMPLOYEE?

If the investigation indicates misconduct, the employee will be disciplined according to the seriousness of the policy violation. Disciplinary actions can range from verbal counseling to suspension, or in extreme cases, termination. If the allegation is criminal in nature, the case will be presented for prosecution.

NEED I BE CONCERNED ABOUT POSSIBLE RETALIATION FOR MAKING A COMPLAINT?

ABSOLUTELY NOT! It is essential that public confidence be maintained, which enhances the ability of the Sheriff’s Office to investigate and properly handle complaints against its members.

HOW LONG WILL THE INVESTIGATION TAKE?

Minor complaints are often handled immediately. As a general rule, an investigation regarding a serious allegation should be concluded in 45 days, unless circumstances necessitate additional time.

WILL I BE NOTIFIED OF THE RESULTS OF THE INVESTIGATION?

Yes, if you have identified yourself, you will be informed in writing of the case disposition.

Quick Links

 

 

Office of Professional Standards is located in the Galveston Office at:

601 54th. Street
Suite 2100
Galveston, Texas 77551
Voice: 409-770-5244